Privacy Policy

Privacy Policy

TIG understands the importance of personal information. Whether you’re shopping with us, we want to make every persons’ experience safe and secure. 

This Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.

This Policy applies to our Canadian retail stores, our Web Sites, mobile apps, call centres, and all other channels in which TIG collects and uses your personal information. All references to “Web Sites” in this Privacy Policy

Personal Information 

Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

  • Your contact information – e.g., name, postal address, telephone number, and email address;
  • Your personal preferences – e.g., product wish lists, language preferences, and marketing consent
  • Your transaction information – e.g., products purchased, method of payment, amount paid, signature, and credit or debit card number.

Furthermore, we may collect the following:

  • We may collect and summarize customer information in a format for internal statistical purposes.

You may have the option not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.

Supplementing Information

From time to time we may supplement the information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

The information collected from you

In-Store and Online Purchases

When you purchase a product or service from TIG or on a Web Site, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction and communicate with you regarding your purchase. 

We may also need to collect contact information to provide certain services, including delivery services, reserve and pick-up, product servicing, in-home consultations or installations, and extended warranty coverage. 

If you provide us with your email address, we will also collect your email address for the purpose of sending you an e-receipt. 

Returns and Exchanges

Our priority is to ensure that you are satisfied with your purchase and to this end. For TIG to offer our Return Policy, we will ask for your personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud.

Online Accounts

To engage in certain special features or functions of our Web Sites, or to order products and services from our Web Sites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or payment card information. We use this information to create your account, process your payment, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Sites that you choose to use, such as Customer Reviews.

If you choose to ship an order to a third party, you represent and warrant that you have obtained all necessary consents from the third party to permit Techstar to collect, use, and disclose the third party’s personal information for the purposes of fraud prevention and processing and shipping the order. 

Customer Reviews

The Customer Review function is to provide as a rating system that offers you the chance to share your thoughts on a product. These reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post personal information.

Information collected automatically

In some cases, we automatically collect certain information.

Our Web Sites

Our Web Sites, TIG and associates can be browsed without you providing us with any personal information. However, when using our Web Sites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. 

This information is used for Web Site and system administration purposes, to understand Web Site activity, and to improve the Web Sites. 

Cookies, Tracer Tags, and Web Beacons 

The Web Sites use “cookies”, a tiny element of data that our Web Sites can send to your browser, which may then be stored on a Web Site user’s computer to permit the Web Site to recognize future visits using that browser. Cookies enhance the convenience and use of the Web Site. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site. 

Web Site Tracking Information

We might use web beacons or pixel tags to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases. We may then provide these reports to advertisers and others. For our own research purposes, we may link tracking information with personal information voluntarily provided to us. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Privacy Policy.

Interest-Based Advertising

Third parties of advertising companies may serve advertisements on our Web Sites and on other websites and social networking sites. Third parties may use cookies, to report certain information about your visits to our Web Sites and other websites, such as web pages you visit and your response to ads, in order to measure the effectiveness of our marketing campaigns, better understand our users and to deliver ads that are more relevant to you, both on and off our Web Sites. TIG obeys to the Digital Advertising Alliance of Canada’s (DAAC) Self-Regulatory Principles for Online Behavioural Advertising.

How we share your information

TIG will not sell or rent our customers’ personal information to any other party. However, in the normal course of business, we may share some of your personal information within our corporate family and with other parties acting on our behalf or as permitted or required by applicable law.

Service Providers

TIG may use other parties to manage one or more aspects of our business operations, including the processing or handling of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, sending marketing communications, servicing products, conducting research surveys, delivering products, also providing customer support services.

TIG has taken precautions to prevent the fraudulent use of your information on our Web Sites. TIG has adopted industry-standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.

Information Shared Amongst Techstar and its Affiliates.

TIG might share personal information gathered on our Web Sites. If TIG shares your information within its partners and corporate family, TIG will ensure that your information continues to be used only in accordance with this Privacy Policy.

Legal Disclosure

TIG, and/or affiliates may disclose your information as permitted or required by applicable law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel the production of such information. If we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies. We may also disclose personal information to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud.

How we protect your information

The security of your personal information is a very important for TIG. We maintain administrative safeguards and standard security standards in an effort to protect your personal information in our custody and control, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. 

Encryption Technology

Our Web Sites use encryption technology to protect your personal information during data transport. Such technology encrypts ordering information such as your name, address, and credit card number.

Choosing a Password

When you create an online account on our Web Sites, you need to select a personal password. To maximize your level of protection, you should choose at least 6 characters including a combination of both letters, numbers, and special characters and a mix of upper and lower case letters. 

You are responsible for maintaining the secrecy of your password and any account information. TIG will not send an unsolicited communication asking you for your password.

Data on Returned Product

When returning products that may contain stored or recorded personal information, like tablets, mobile devices, televisions, etc., you are responsible for deleting or removing all personal information and media from your product before you return it. Techstar is not responsible for any use by a third party of personal data or media left behind on a returned item.

How to unsubscribe

If you no longer wish to be contacted regarding promotions and new product and how to make the most of the latest technology.

Important reminder about privacy and security

Please know that emails sent over the public Internet are not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. TIG will not responsible for any transmission by you of any personal information over the public Internet. We cannot promise that your use of our Web Sites or mobile applications will be completely safe. We would like you to be cautionous when using the internet, protect your personal information, and know your rights regarding privacy.



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